Privacy Page

BACKGROUND:

OBN Photography understands that your privacy is important to you and that you care about how your personal data is used. I respect and value the privacy of everyone who visits this website, https://www.obn-photography.com (“My Site”)and will only collect and use personal data in ways that are described here, and in a way that is consistent with my obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested.

1.Information About Us

Our Site is owned and operated by OBN Enterprise, a Sole Trader

Main trading address: Unit 136056, PO Box 7169, Poole, BH15 9EL.

Data Protection Officer: Ollie Nield / OBN Photography.

Email address: info@obn-photography.com.

Telephone number: 07908499667.

Postal address: Unit 136056, PO Box 7169, Poole, BH15 9EL.

Representative: Ollie Nield / OBN Photography.

Email address: info@obn-photography.com.

Telephone number: 07908499667.

Postal address: Unit 136056, PO Box 7169, Poole, BH15 9EL.

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3.What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a)The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.

b)The right to access the personal data we hold about you. Part 11 will tell you how to do this.

c)The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.

d)The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 12 to find out more.

e)The right to restrict (i.e. prevent) the processing of your personal data.

f)The right to object to us using your personal data for a particular purpose or purposes.

g)The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

h)The right to data portability. This means that, if you have provided personal data to us directly, we areusing it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

i)Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 12.

5.What Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all the personal and non-personal data set out in the table below, using the methods also set out in the table.

How We Collect the Data

- Identity Information including name, title, date of birth, gender.

- Contact information including address, email address, telephone number.

- Business information including business name, job title, profession.

- Payment information including card details, bank account numbers.

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
Cookies and Usage Data

Technical information including IP address, browser type and version, operating system.

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Data from third parties including technical information, contact information, profile information.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

6.How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

To provide and maintain the Service

Personal Information:

This includes your name, email address, phone number, and other contact details.

Purpose: To enable account creation, respond to inquiries, and provide access to features of the service.

Usage Data:

We collect information about how you interact with our website and services, such as your IP address, browser type, pages visited, time spent on those pages, and other diagnostic data.

Purpose:

To analyse and improve the performance of the site, ensure the service operates as intended, and troubleshoot technical issues.

Cookies and Tracking Data:

Cookies and similar technologies collect data about your browsing behaviour, preferences, and actions.

Purpose: To personalize your experience on the site, maintain session information, and provide a smoother user experience.

Our lawful basis for processing this data is performance of a contract. The processing is necessary to:

-Fulfil our obligations under the terms of service, which includes providing the features and functionalities of the website.

-Ensure the site operates properly and troubleshoot any issues that arise.

-Optimize the service to better serve you, based on your usage patterns and preferences.

In some instances, legitimate interests may also apply. Our legitimate interests include:

-Improving the efficiency, performance, and security of the site.

-Analysing how users interact with the service to make enhancements.

-Monitoring the health and performance of the service to provide a reliable experience..

To notify you about changes to our Service

To notify you about changes to our service, we may collect and process the following types of data:

Contact Information:

This includes your name, email address, and phone number.

Purpose: To send notifications regarding updates, changes, or important information about the services we provide.

Account Information:

This includes your username, account ID, and other details linked to your account.

Purpose: To ensure the correct delivery of service-related notifications and updates that are relevant to your account.

Our lawful basis for processing this data is performance of a contract. The processing is necessary to:

-Keep you informed about any changes to the services we provide that affect your use of the service (e.g., new features, updates, or policy changes).

-Ensure you receive timely and relevant information required to maintain your account or continue using the service effectively.

Additionally, legitimate interests may also apply, as we have a legitimate interest in ensuring that you are aware of any changes to the service that may impact its usage, functionality, or legal requirements.

In both cases, we are committed to keeping you informed while respecting your privacy rights, and you can choose how you wish to receive these notifications where applicable (e.g., email preferences)..

To allow you to participate in interactive features of our Service when you choose to do so

To enable your participation in interactive features of our service, we may collect and process the following types of data:

Account and Profile Information:

-This includes your username, profile picture, and other information linked to your account (such as email, phone number, and account settings).

-Purpose: To identify you as a user and allow you to engage with features such as comment sections, forums, or personalized content.

Interaction Data:

-This refers to data related to your use of interactive features, such as comments, messages, posts, or likes.

-Purpose: To enable real-time interaction with other users and the platform itself, providing a personalized experience.

Usage Data:

-This includes information about your activity on the platform, such as the pages you visit, the features you interact with, and your preferences.

-Purpose: To tailor interactive features to your interests and enhance your experience on the site.

Our lawful basis for processing this data is performance of a contract. The processing is necessary to:

-Provide you with access to and the ability to use interactive features, which are part of the service you signed up for.

-Ensure these interactive features function correctly and deliver the intended user experience.

In some cases, legitimate interests may also apply. Our legitimate interest is in ensuring the smooth operation of the interactive features, improving user engagement, and fostering a community where users can actively participate.

We ensure that all data collected for these purposes is handled with respect to your privacy rights, and you can control your participation in these features at any time through your account settings.

To provide customer care and support

To provide customer care and support, we may collect and process the following types of data:

Contact Information:

-This includes your name, email address, phone number, and other contact details.

-Purpose: To communicate with you, respond to inquiries, and resolve any issues or concerns you may have.

Account Information:

-This includes your account ID, username, and service-related data such as your subscription or purchase history.

-Purpose: To verify your identity, manage your account, and provide personalized support based on your account information.

Support Interaction Data:

-This includes any data related to your interactions with customer support, such as chat logs, emails, or phone conversations.

-Purpose: To track your support history, understand and resolve your issues, and improve our customer service processes.

Technical Data:

-This includes information such as your device type, browser type, IP address, and any diagnostic data that may be relevant to troubleshooting technical issues.

-Purpose: To identify and resolve technical problems you may encounter while using our services.

Our lawful basis for processing this data is performance of a contract. The processing is necessary to:

-Provide you with the customer care and support you are entitled to as part of the service agreement.

-Ensure that we can assist you with technical issues, account management, or service-related queries to fulfil our contractual obligations.

In certain cases, legitimate interests may also apply. Our legitimate interest is to improve the quality of our customer care and resolve issues efficiently. We may also use support interaction data to improve our services and prevent future problems.

We ensure that all data processed in relation to customer care is handled in accordance with your privacy rights, and we only use the data necessary to resolve your issues and improve the overall support experience.

To provide analysis or valuable information so that we can improve the Service

To gather analysis or valuable information aimed at improving our service, we may collect and process the following types of data:

Usage Data:

-This includes information about how you use the site, such as the pages you visit, the time spent on those pages, navigation paths, and interaction with features.

-Purpose: To analyse user behaviour and identify areas of improvement for site performance, content, and user experience.

Device and Technical Data:

-This includes your IP address, device type, operating system, browser type, and other technical information.

-Purpose: To assess technical performance and compatibility across different devices and browsers and to troubleshoot any issues.

Feedback and Survey Data:

-This includes any feedback you provide via surveys, polls, or direct communication related to your experience with our service.

-Purpose: To gather insights into user satisfaction and preferences, allowing us to refine and enhance the features and quality of the service.

Aggregated Data:

-This includes non-personally identifiable data aggregated from multiple users, such as general trends and patterns in usage.

-Purpose: To perform broad analysis without identifying individual users, which helps us make data-driven decisions for service improvements.

Our lawful basis for processing this data is legitimate interests. We have a legitimate interest in analysing how our service is used so that we can:

-Continuously improve the quality, functionality, and performance of our services.

-Ensure a better user experience by understanding the needs and preferences of our users.

-Detect and resolve issues related to the technical and operational aspects of our site.

In certain cases, performance of a contract may apply when the analysis directly relates to fulfilling service-related obligations or improving the functionality you rely on as part of the service.

All data used for analysis is collected and processed in a manner that respects your privacy rights, with an emphasis on anonymizing or aggregating data where possible to ensure that individual users are not personally identifiable in the analysis.

To monitor the usage of the Service

To monitor the usage of our service, we may collect and process the following types of data:

Usage Data:

-This includes data about your interactions with the service, such as pages visited, time spent on the site, actions taken (e.g., clicks, form submissions), and the flow of navigation between pages.

-Purpose: To track user engagement, monitor overall usage trends, and assess how the service is being utilized.

Technical Data:

-This includes information such as your IP address, device type, browser type, operating system, and other technical details.

-Purpose: To monitor the performance of the service across different devices, identify potential issues, and ensure optimal technical performance.

Diagnostic Data:

-This includes crash logs, error reports, and other technical information related to any malfunctions or issues encountered while using the service.

-Purpose: To detect and troubleshoot problems in real-time, ensuring that the service runs smoothly for all users.

Aggregated Data:

-This includes non-personally identifiable information compiled from multiple users, such as overall service usage statistics and performance metrics.

-Purpose: To gain insights into how the service is being used on a broader scale without focusing on individual user activity.

Our lawful basis for processing this data is legitimate interests. We have a legitimate interest in monitoring the usage of the service to:

-Ensure the proper functioning of the service, maintain its availability, and monitor performance.

-Identify and resolve technical or user experience issues proactively.

-Understand user engagement and improve service features based on how users interact with the site.

In some cases, performance of a contract may also apply when the monitoring is necessary to ensure that the service meets its obligations to users (e.g., ensuring the service functions as expected).

We ensure that any data collected for monitoring purposes is handled in a way that respects your privacy rights and is used solely for maintaining and improving the quality and performance of the service.

To detect, prevent and address technical issues

To detect, prevent, and address technical issues on our site, we may collect and process the following types of data:

Technical Data:

-This includes information such as your IP address, device type, operating system, browser type, and version.

-Purpose: To identify potential technical problems related to different devices or browsers and ensure compatibility and performance.

Error Logs and Crash Reports:

-This includes data related to errors, system crashes, or failed operations that occur while you use the site, such as stack traces, error codes, and timestamps.

-Purpose: To detect and fix bugs, glitches, and performance issues that may negatively impact the service.

Usage Data:

-This includes information on how the service is being used, such as user activity patterns, interactions with specific features, and navigation paths.

-Purpose: To identify behaviours that may lead to technical problems and prevent issues from occurring.

Diagnostic Data:

-This includes detailed system diagnostics captured during technical malfunctions or when monitoring service health.

-Purpose: To gather detailed information about system health to proactively address technical issues.

Our lawful basis for processing this data is legitimate interests. We have a legitimate interest in detecting, preventing, and addressing technical issues to:

-Maintain the smooth operation and functionality of the service.

-Ensure that users experience minimal disruptions, bugs, or performance issues while using the service.

-Improve the technical robustness of the service and protect against potential outages or data loss.

In certain cases, performance of a contract may apply. For example, we may need to detect and resolve technical issues to fulfil our obligations to provide a functioning service as agreed with users.

Data collected for technical issue detection and prevention is handled securely and used solely for maintaining and improving the reliability, security, and performance of the service.

With your permission and were permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and text message with information, news, and offers on our productsAND services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We use the following automated system for carrying out certain kinds of decision-making. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact us to find out more using the details in Part 12.

The following automated decision-making method(s) may be used:

We use various types of data for automated decisions, including:

Personal Information: Name, contact details, account information.
Usage Data: Your interactions with the service, such as pages visited, preferences, and actions taken.
Technical Data: Information like your IP address, device type, and browser details.

We use this data to:

Improve service efficiency and user experience.
Tailor content, recommendations, or services based on individual preferences.
Detect fraudulent activities or enforce security measures.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

7.How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data

How Long We Keep It

Identity Information including name, title, date of birth, gender.

We retain your personal information, including your name, title, date of birth, and gender, only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, your data will be securely deleted or anonymized.

Contact information including address, email address, telephone number.

We will retain your address, email address, and telephone number only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once this period expires, your data will either be securely deleted or anonymized.

Business information including business name, job title, profession.

Payment information including card details, bank account numbers.

We retain card details and bank account information only for as long as necessary to process payments or fulfil legal obligations. Typically, this data is stored securely for up to 18 months for chargebacks and refunds, or longer if required by financial regulations. Once the retention period has ended, this information is securely deleted.

Profile information including preferences and interests, username and password, purchase history.

-Preferences and Interests: We retain this data for as long as you use the service or until you update or delete your preferences. After inactivity for 2 years, we will securely delete this data.

-Username and Password: We retain these for the lifetime of your account. If you close your account, your username and password will be deleted after 6 months.

-Purchase History: We retain this data for 7 years to comply with tax and accounting regulations.

These retention periods help us provide a seamless experience while meeting legal requirements.

Technical information including IP address, browser type and version, operating system.

We retain technical data such as your IP address, browser type and version, and operating system for as long as necessary to fulfil the purposes outlined in this policy, such as ensuring the security and functionality of our website. Once the data is no longer required for these purposes, it will be securely deleted or anonymized. We regularly review our data retention practices to ensure compliance with applicable laws.

8.How and Where Do You Store or Transfer My Personal Data?

We will store some of your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

We will [only store your personal data store some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.]

We may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.

9.Do You Share My Personal Data?

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 8.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10.Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

11. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 Days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

12.How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Ollie Nield / OBN Photography):

Email address: info@obn-photography.com.

Telephone number: 07908499667.

Postal Address: Unit 136056, PO Box 7169, Poole, BH15 9EL.

13.Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 17/09/2024.

14.Attribution

This Privacy Policy has been created using a document template from www.simply-docs.co.uk.

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